Party Boutique FAQ

How far in advance should I book my party? TOP

We suggest that you book your party as soon as you know you want Party Boutique

to host it. However, we prefer that you book your party no less than 3 weeks prior.

If you book your party under 2wks there will be a 10% rush fee added to your

invoice.

What should the children wear to the party? TOP
We suggest that girls wear a leotard or swimsuit, so that they will be more comfortable in their costumes. However a pair of shorts and t-shirt are also suitable. Boys can wear costumes over their street clothes, or shorts and t-shirt as well.

What are the ages of children that you provide parties for? TOP
We provide parties for children from 1 to 16 years of age. However, most of our theme parties are geared towards children from 3 to 12 years of age. We do host 1st birthday parties, Sweet16s, Quinceneara's, Bar/Bat Mitzvahs and more recently have added baby showers and bridal showers.

What types of payments do you accept? TOP
We accept visa, master card, discover, check and cash.

When do I pay my final bill? TOP
Your party balance is due 7 days prior to your party if paying by check. If you are paying by credit card then your balance is due at least 2 days before your party. All events have to paid for in advance. We will not accept payment on the day of your event. If you payment has not cleared then your event will be cancelled.

How much does a party cost? TOP
We have a variety of party packages to fit just about anyone's budget.

Where is the party held? TOP
We can host your party at our place, or we will bring the party to your location. There are additional fees for offsite parties.

How long are the parties? TOP
Parties generally last from 1-2 hours, depending on the amount of guests and theme party. Parties for children 1-2 typically run about 1 hour and for children 2-5 about 1 1/2 -2 hours. All other ages run the full 2 ours with the exception of our Spa parties which run exactly 3 hours.

What time do you arrive at our house? TOP
Party Boutique will arrive about 1 to 1 1/2 hours prior to your party start time. Clean up typically takes about 30 minutes. You should plan on us being at your home for about 3 to 4 hours.

Do I need to decorate or clean anything prior to your arrival? TOP
You do not have to do any decorating at all. We will handle all of the decorating when we arrive, however if you wish to add some of your own decorating we welcome you to do so. However, we cannot be responsible for your decorations. We ask that you have the area where you want us to host your party cleaned out, and free of any breakables. If any furniture needs to be moved please have that moved prior to our arrival. We ask that you also remove any items that may be of distraction to the children who will be attending the party.

Can sibblings and other unexpected guest attend the party? TOP

Please keep in mind that your party is planned for the amount of guest who rsvp'd. If you want a sibbling to participate in the party it is necessary for you to include them in the guest list. If the sibbling is 2 or under it will be your resposibility to assist this child and provide supervision for them. If there are children who show up who did not rsvp, they will not receive the same accomodations that your guest who rsvp'd do. There is a lot of pre-planning that goes into your party, as well as personalization. These children are more than welcome to participate in the party and there will be an additional fee added to the end of your invoice for these guests. We do not like for children to be left out because their parent did not rsvp, so please encourage your guest to rsvp right away. Children do notice when their name isn't on the table, or on certificates that are handed out. We typically do not bring extra place settings, costumes or party favors. All of this is planned for in advanced and items specially ordered.

PLEASE RSVP ASAP WHEN YOUR CHILD IS INVITED TO A PARTY BOUTIQUE PARTY!

Can the children eat in the costumes? TOP
We ask that all children remove their costumes when they sit down to eat. This will prevent our costumes from being stained by accidental spills. No child will be allowed to eat while in costume.

Are there any other fees that I should know about? TOP
Yes. We also add travel charges to your bill if you are 30 miles outside of the Grove City area. We do not include gratuity in our party packages, however they are greatly appreciated and standard gratuity for event staff is 18%.

What happens if I cancel my party? TOP
If you cancel your party then your deposit will be retained as a cancellation fee. Due to the nature of our parties we cannot give refunds for cancelled parties. However, we will assist you in finding an alternate date for your party.

Is there a minimum or maximum amount of guest for parties? TOP

Our theme parties require a minimum of 8 guests, if you have less than 8 guests you will still be charged for 8. Our recommended maximum amount of guests is 12, we cannot provide costumes for larger parties. We can accomodate more than 12 guests , however we do not recommend more than 12 because it starts to deminish the quality of your party.

All onsite parties are limited to 8guests, we cannot accomodate larger parties onsite.

We can accomodate larger parties at your location, however there are additional charges for offsite parties.

What's your return policy on products? TOP

Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.

If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:

Special Order Items
Props that require special delivery
Party Kits
Any item that has been worn, used or altered

Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.

There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:

Undergarments, socks and stockings
Shoes & Boots
CD's and DVD's
Wigs, beards, facial hair or any other artificial hair
Prosthetics, fangs or any other fake teeth
Cosmetics
Party Supplies

Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.

How do I send back returns? TOP

Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be accessed within 14 days of the delivery date. To receive your RAN and initiate a return, forward an email to info@partyboutique.com with your order #. Once you have the RAN, you must return the item to us within 14 days of the date you accessed the RAN.

You then need to send your return through a traceable shipping method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

How long does it take to get my refund? TOP

We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.

Can I exchange my items? TOP

No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items.